Terms and Conditions

Set out below are the terms and conditions Precision The Aesthetics Clinic provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment with us.

It is the clients responsibility to book in for the correct treatment if you have been treated elsewhere, if you have overfilled, migrated or lumps due to dermal fillers you will not be treated. It is your responsibility to book in for a consultation prior to treatment to discuss if your treatment is suitable.

1. Booking fee and Cancellation Policy Booking a consultation

1.1 All deposits taken are Non refundable. Should you need to cancel or reschedule we kindly ask that you contact us via email 48 hours before your appointment at info@precisiontheaestheticsclinic.co.uk. Failure to give the full notice will result in the booking fee being taken by the clinic. This allows us to manage and offer the appointment time to another Client. Your booking fee can not be refunded or used against treatments or products if the above cancellation policy steps are not adhered to.

2. Appointments and cancellations

2.1 If you are unable to attend your appointment, please contact us immediately at info@precisiontheaestheticsclinic.co.uk. We will need to know that you wish to cancel 48 hours before your appointment is due. Failure to cancel or rearrange at least 48 hours before your appointment will result in the loss of the treatment from your value pack or booking fee being redeemed. 

2.2 Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. We do our best to accommodate late arrivals. However, there may be times when a late arrival will result in reduced consultation or treatment time, or we may have to reschedule your appointment. We will endeavor to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

2.3 Prior to your appointment you will be required to read the full before and aftercare which can be found on the website. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

2.4 Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or booking fee. No children under the age of 16 years must be left unattended within the clinic at any time.

3. Prices

3.1. Prices displayed on our Site are correct at the time of display. However, we reserve the right to alter prices from time to time without notice. When we have accepted an booking, we will not change the price that applies to that booking.  

3.2. We make every effort to maintain prices, but these may be subject to variations caused by factors beyond our control.  

3.3. Prices displayed in Pounds Sterling (GBP) are inclusive of value added tax (VAT) at the current UK standard rate for purchases made within the UK.

4.Credit card details, Booking fee and payments

4.1 To secure an appointment with us a deposit is required.

4.2 The deposit will be charged at the time of booking, in order to secure the appointment.

4.3 You accept that under no circumstance will refunds be given for any procedure or product. 

4.4 You accept that you are responsible for cancelling or rescheduling any appointments at least 72 hours beforehand 

4.5 If you give less then 48 hours notice to change or cancel your appointment you will be required to pay 50% of the treatment cost.

4.6 If you give less then 24 hours notice to change or cancel your appointment you will be required to pay the full treatment cost.

4.7 You accept that if you have failed to attend an appointment without following the correct cancellation policy you will be liable to pay a 50% booking fee on any further appointments 

4.8 All Booking fees paid will be non-refundable if you fail to attend and appointment has not been cancelled or rescheduled at least 72 hours’ prior.

5.Courses of treatments

5.1 All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses (must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.

6.Treatment suitability

6.1 We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

7.Liability

7.1 We will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

7.2 It is the client’s responsibility to ensure that he or she provides us with all relevant medical details prior to each treatment. we will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

7.3 The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of Precision The Aesthetics Clinic  regarding the care of a treated area. Nothing in these terms of business shall exclude or limit liability for death or any personal injury resulting from our negligence.

8. Your right to complain

8.1 We aim to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at our clinic you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, we will be pleased to help and support you through the process.

8.2 The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.

8.3 Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager.

8.4 If your complaint is treatment related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team, including the Medical Director. The objective of this is to provide an explanation or a solution to your concerns. We aim to furnish you with a full written response within 20 working days or where this is not possible, an explanation as to the cause of the delay.

9.Offers  

9.1 All special offers cannot be used in conjunction with any other offer, manager’s decision is final.